Return & Refund Policy for Honey and Sweet Products
We take pride in delivering high-quality honey and sweet products to our customers. Your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
1. Return Eligibility
- Only products purchased directly from our official store are eligible for returns.
- Products must be unused, unopened, and in the same condition as received.
- Returns must be requested within 7 days from the date of delivery.
- Products that are opened, damaged due to misuse, or beyond their shelf life are not eligible for return.
2. Return Process
- To initiate a return, please contact our customer support team at gwellth2021@gmail.com with your order details, including order number, product name, and reason for return.
- Our team will review your request and provide instructions for returning the product.
- Customers are responsible for shipping costs associated with returning the product, unless the item is defective or damaged on arrival.
3. Refunds
- Once your returned product is received and inspected, we will notify you about the approval or rejection of your refund.
- If approved, your refund will be processed within 7–10 business days using the original payment method.
- Refund amounts may exclude shipping and handling charges, if applicable.
4. Damaged or Defective Products
- If you receive a product that is damaged, defective, or incorrect, please contact us immediately at gwellth2021@gmail.com with supporting photos.
- We will either replace the product at no additional cost or provide a full refund, including any shipping charges.
5. Important Notes
- Perishable items such as honey and sweets require careful handling. We recommend inspecting your delivery immediately upon receipt.
- We reserve the right to refuse a return if the product does not meet our return eligibility criteria.
- This policy applies only to products purchased from our official store. Purchases from third-party sellers are subject to their own return and refund policies.